Policies and Information

Using the Shopping Cart
Once you have selected the item you would like to purchase, simply click the "Add To Cart" button. The item will be added to your shopping cart automatically. If at any time during your shopping you would like to view your cart, please click the "View Cart" tab at the top of the page. From this page, you can view the items you have selected, remove items or submit your order.
 
Placing an Order & Order Forms
Orders can be placed 24 hours per day on our secure website. You may also fax your order to (877) 428-8674, or e-mail your order to sales@avtmri.com. Please feel free to submit your own Purchase Order form, or use the following generic form:

Order Form (PDF Version)
Order Form (MS Word Version)

Please note shipping charges are prepaid and added to your order. We are not able to ship Third Party Billing or Freight Collect. 
 
Minimum Order Amount
Advanced Veterinary Technologies does not require an order minimum.
 
Order Processing
Orders are processed during our regular business hours of Monday-Friday 9 a.m. - 5 p.m. East Coast Standard Time. Please note, selecting an expedited shipping method affects ONLY the time the package is in transit. Immediate shipment is not guaranteed as each item manufacturer has their own lead time as well as picking/packing time.
 
Shipping is free within the lower 48 states. Any orders outside the lower 48 states will have additional charges added. Products requiring motor FREIGHT shipments will be re-quoted and will require written approval before we process your order. Also, oversize items may require additional fees, if your order contains oversized/freight products you will be contacted to approve additional charges in writing before your order is processed.
 
Third Party Billing Policy
Advanced Veterinary Technologies’ shipping and handling charges are prepaid and added to your order. Please note, as a drop ship vendor, Advanced Veterinary Technologies Inc. has limited control over the scheduled daily pickups and selected shipping policies of the manufacturers who ship on our behalf. As such, we are unable to utilize third party billing.
 
Product Availability
The majority of the items listed on our website will ship for delivery within 7-10 business days. All custom made and made-to-order products will require an extended lead time. Whenever possible lead times are indicated at each item's detail page. If you require delivery of an item by a particular time, please email sales@avtmri.com with your requirements so that we may let you know in advance if your request is feasible.
 
Payment Options
Our online store currently accepts payment by credit or debit card through PayPal. Although Paypal is the preferred method of payment, if you would like to pay by check or money order in advance, please contact our Sales Department at sales@avtmri.com for a quote. Please note, orders by check or money order will not be processed until the payment clears.
 
Order Cancellations or Changes
During business hours, all orders are processed immediately. If you recognize a need to change or cancel your order please call customer service immediately at (877) 428-8674. Whenever possible, orders may be cancelled if they have not shipped. Orders for customized products can not be cancelled or changed once the item is in production. This includes, but is not limited to lead markers, lead aprons, radiation protection accessories and all items with color selections. Please note, an order processing fee may be deducted from your refund.
 
Security and Privacy Policy
Advanced Veterinary Technologies has taken every precaution to ensure that the information you provide when ordering is kept secure and confidential. Advanced Veterinary Technologies does not share or sell the information provided via the website to any third party. This includes email and mailing address information.

Returns & Exchanges
In the event that an item must be returned, the customer must first contact Advanced Veterinary Technologies Customer Service Department at service@avtmri.com in order to obtain a Return Authorization number. No returns are accepted after 30 days. Defective goods or items shipped in error will be credited in full. Upon return of the goods in resalable condition, a merchandise credit (less shipping and handling charges) will be applied to the account for future orders. Most returns will be subject to restocking fees based upon individual manufacturer’s requirements. In the event that the return requires a cash refund, a mandatory restocking fee will apply. Any questions regarding this policy should be directed to the Customer Service Department at service@avtmri.com.
 
Damaged Packages
In the event that a package is damaged or product lost in transit, please immediately contact Customer Service at service@avtmri.com. Please retain all original packaging and the broken item. Replacement items will be shipped and a claim will be filed with carrier responsible for delivery. In many instances, the ground carrier will return to pick up the broken item for final claim processing. Please note: each carrier imposes their own time limit for such claims. Please open and inspect ALL packages and goods immediately upon receipt to ensure a claim can be processed. No damage or short ship claims will be allowed after 30 days.